FAQ's

Your questions answered....

How do I place a booking?

The quickest and easiest way for you to make a booking is by selecting your dates from the availability calendar of your chosen property and clicking ‘Book Now’.  This will take you to our booking page where you can complete your details safely and securely. Payment can be made by debit or credit card using our secure server. If you would prefer to make your booking by phone, please call us on 015394 82492. Our booking office is open 9am – 5pm Monday – Friday.

How much is the deposit?

A deposit of 25% of the rental cost of your booking is required at the time of booking. This is non-refundable.

What does the booking fee cover?

A booking fee of £30 is required for each individual property booked and covers the services provided in handling your booking. The booking fee is payable at time of booking and is non refundable.

Do you offer insurance?

We strongly recommend that you arrange appropriate holiday travel insurance cover when making a booking.  A potentially suitable refund protection policy is available through our partner Booking Protect and can be arranged at the time of booking or when the balance of the stay is payable. For full terms and conditions of this policy please follow this link.

When do I pay the balance?

The remaining balance of your holiday will be due 6 weeks before the arrival date.

What age is an infant?

An infant should be under 2 years old and sleeping in a cot.

Do you provide a cot and high chair?

Some of the properties supply a cot or high chair and this will be indicated on the individual property details.  If not, we can offer hire of each at £10 per stay. They will be delivered to the property for your arrival.

Can I bring a pet other than a dog?

We are only able to accept dogs. Where accepted, this will be listed in the property description. The cost is £20 per dog (except High Borrans which is free). They must be well behaved and house-trained and cannot be left alone in the property at any time.

Are bed linen and towels provided?

All beds will be made up for your arrival.  You will usually be given 1 bath towel and 1 hand towel for each guest at the property.

Is gas and electric included in the cost?

Gas and electricity are all covered in the cost of your holiday.

Can I charge my electric car at the property?

You will NOT be able to charge your vehicle at any of the properties.  There are charging points around the area, the nearest one being at Booths Supermarket in Windermere.

Do the lodges have Wifi?

The park provides complimentary wifi and from our experience it is only suitable for page browsing and sending emails. It is not intended for high data usage, gaming or business purposes. Bookings cannot be accepted if they are solely reliant on the provision of uninterrupted and unlimited wifi. As the wifi is something outside of our control we cannot be held responsible or liable for any issues.

Is a BBQ provided?

A BBQ is not provided. A concrete slab or BBQ stand will be provided at the property for use with disposable BBQ or small kettle. Care must be taken on the decking or grass to ensure no damage is caused.

How do I collect keys?

An email will be sent 2 weeks before your arrival date which will include full details on how you access the keys at the property.

Can I arrange a supermarket delivery?

The major supermarkets deliver to the holiday parks and most of the local area.  If you are staying on a holiday park you will need to give the post code of the park and the lodge location address. You must ensure you have arrived prior to the delivery slot, and you will be asked to meet the delivery driver at reception.

Do I need to clean the property when I leave?

We respectfully ask that you leave the property in the condition in which you found it.  All bins must be emptied.

What happens if I’ve left something behind?

We ask that you check that you have packed all of your belongings when you depart the property.  If you think you may have left something behind, please contact us and if it has not already been handed in by the independent housekeeper, we will check the property on the next changeover day.  There will be a fee to cover the postage of returning any lost property and this will be discussed as and when required.